Last updated: 2 October 2026
The Short Version
Emergency Boiler Repair - Honest Plumber Hornsey takes your call or form, finds an independently owned local plumbing and heating company that can attend, and passes your details to them. The company you are matched with does the work and is the business you deal with on price, payment and workmanship. Everything below fills in that outline. By phoning us, using the form or browsing this website you accept these terms.
Who You Are Dealing With
We are at 83 Lightfoot Road, London N8 7JF, telephone 07474 626581. We operate a booking and coordination line. We are not a plumbing or heating contractor, we do not employ the people who attend your property, and we do not own the vans, tools or equipment they use.
Your Contract for the Work
When a partner company agrees to attend, your agreement for the work is with that company alone. It sets its own written quote, performs the job, issues its own invoice and collects its own payment from you. If the company offers a guarantee on its workmanship, that guarantee is the company's and on the company's terms, not ours.
Money
No money passes through us. We do not collect deposits, take card details for jobs, send invoices or add a charge to the partner company's price. Pay the company named in your text message, using whatever methods it offers, and ask for a receipt or invoice you can keep.
Prices and Timings
Because the partner company sets the price, we cannot tell you what a job will cost or promise when someone will arrive. Ranges on this website come from published price guides and are for orientation only, not offers. The figure that binds is the partner company's written quote, which you should read and agree before work begins.
If Something Goes Wrong
First speak to the partner company that did the work, since it is the party able to return and correct it. If that does not settle the matter, phone us and we will take it up with the company for you. We cannot guarantee how it ends, because the work and the contract sit with the company, but we will keep chasing for as long as you ask us to.
Safety Notice
If you smell gas, leave the property, then ring the National Gas Emergency Service on 0800 111 999. If anyone is in danger, ring 999. The guidance written on this site is general and does not replace the advice of the company that inspects your property.
What We Are Not Liable For
We arrange bookings and nothing more. As far as the law allows, we are not liable for the workmanship, pricing, timing or behaviour of any partner company. Your statutory rights, including those under the Consumer Rights Act 2015, are not reduced by these terms.
Information on This Website
Pages here describe Hornsey, its neighbouring areas and how our service operates. They are not a quote, a survey or a diagnosis of any fault in your home. Only a partner company that has seen the problem can give you a price for it.
How We Use Your Details
We share your name, telephone number, address and a description of the fault with the partner company matched to you, so that it can confirm the visit and do the job. We use the information for that purpose and to follow up if you contact us about a finished job. UK data protection law gives you rights over your information, and you can ask what we hold by phoning 07474 626581.
Updating These Terms
We may revise these terms as the service develops. The version on this page is the current one, and the date at the top records the last revision. If you keep using the service after a change, you accept the revised wording.
Get in Touch
Emergency Boiler Repair - Honest Plumber Hornsey, 83 Lightfoot Road, London N8 7JF. Phone 07474 626581 with any question about these terms or a booking.